Keep every shopper, traveler, buyer and seller happy with outsourced BPO built for fast-moving, customer-facing businesses where every interaction counts.
From ecommerce customer support outsourcing and order processing to reservation support, property management support and seller support, Activ8 Asia gives growing brands extra capacity, delivered with warmth, consistency and clear escalation paths.
Dedicated, trained teams supporting retail, travel, property and marketplace customers every day.
Every consumer-facing business competes on experience. Choose your industry to see how our teams help you deliver it every day.
Online stores, retailers and direct-to-consumer brands
Ecommerce BPO that keeps shoppers coming back. We provide customer service for online stores, order processing services and ecommerce customer support outsourcing across chat, email and voice, so your team can focus on growth.
Travel agencies, tour operators, hotels and hospitality groups
Travel BPO and hospitality BPO services that make every journey smoother. Our teams provide reservation support services, tourism support services and guest inquiry handling, with extended-hour coverage across time zones.
Agencies, developers and property managers
Real estate BPO that keeps leads and tenants looked after. We provide property management support, real estate virtual assistants and inquiry handling, so agents and managers can spend more time on viewings and relationships.
Online marketplaces, booking platforms and multi-seller apps
Marketplace BPO services that keep both sides of your platform happy. We provide marketplace operations support, seller support services and platform customer support outsourcing for buyers, sellers and partners.
Consumer brands need partners who pick up quickly, stay consistent and care about every customer. At Activ8 Asia, we combine trained people with clear processes, so you can grow without service slipping.
6500+ Calls handled daily
40 local and international clients
Voice, chat and email support
QA-monitored interactions
3CX Advanced Certified
Great Place to Work Certified
Agents trained on your products and tone
Offices in Sri Lanka, the UK and Australia
Platinum Excellence Award
Our commitment to quality and service has earned recognition from industry peers.
Headline result
“We extend our sincere appreciation and best wishes to Activ8 Asia for their continued support to Solo Lanka Holidays across HR, IT solutions, and connectivity services. For a tourism company operating internationally, reliable IT systems and global connectivity are critical, and Activ8 has been a strong and dependable partner in these areas. As an SME, we value cost-effective partners who truly understand our challenges. Activ8 works as if they are in our own shoes, delivering practical solutions that support our growth. We highly appreciate their IT and 3CX connectivity support and confidently recommend Activ8 Asia as a trusted service partner.”
Thushanth Rajendran
Managing Director, Solo Sri Lankan
See where outsourcing delivers the biggest savings, and how to choose a partner that protects quality.
Author / source
Activ8 Asia
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We build your team around your customers, channels and systems. Once live, we keep improving through quality checks, reporting and regular check-ins.
We start with your customers, channels, busy periods and systems, and agree on the outcomes you want to measure.
We map the workflows we will support, from orders and bookings to listings and seller queries, and agree roles, tone of voice and reporting.
We select agents and team leads who suit your customers and brand voice, and plan staffing around your busiest periods.
Your team learns your products, policies, scripts and escalation rules, with QA scorecards in place before go-live.
We monitor KPIs, review quality results and meet with you regularly, so performance stays aligned to your goals.
From online stores and travel brands to property managers and marketplaces, we add capacity quickly for launches and busy seasons, without hiring pressure on your internal team.
Flexible, extended-hour coverage keeps shoppers, guests and clients supported across time zones, from everyday questions to after-hours overflow.
We work inside your approved systems, scripts and brand voice, so every customer experiences one consistent, friendly team.
Customer details, bookings and payment-related queries deserve careful handling. Our teams follow documented procedures, role-based access and client-specific data-handling rules, and escalate anything outside their remit. We agree the safeguards each engagement needs with you before go-live.
Regulations we work within
How we protect your data
We provide BPO for retail and ecommerce, travel and hospitality, real estate and property management, and marketplace and platform businesses. Services include customer support across chat, email and voice, order processing, reservation support, property management support and seller support, with clear escalation to your team when needed.
Yes. Our ecommerce BPO outsourcing services cover customer service for online stores, order processing services and ecommerce customer support outsourcing across chat, email and voice. We work inside your store platform and help desk and follow your returns and refund policies.
Yes. We provide travel BPO services and hospitality BPO services, including reservation support, tourism support and guest inquiry handling. Extended-hour coverage can be arranged for travelers and guests in different time zones.
Real estate BPO from Activ8 Asia includes property management outsourcing, real estate virtual assistants, lead follow-up and tenant or buyer inquiry handling.
Yes. Our marketplace BPO services include marketplace operations support, seller support and platform customer support, helping you look after buyers, sellers and partners on one platform.
We support voice, email and chat, as well as other client-approved channels. Teams work inside your ecommerce platform, booking system, property CRM or helpdesk to provide consistent support across channels.
We use documented procedures, brand-voice guidelines, QA scorecards, team leads and regular reporting. Interactions are monitored against agreed KPIs such as response time, resolution and customer satisfaction, with ongoing coaching to maintain standards.
Look for a partner that works inside your store platform and help desk, follows your returns and refund policies and reports against agreed KPIs. Ask how peak-season staffing, training and quality checks are handled, and how issues are escalated to your team.
Look for a partner that understands the pace of lead follow-up and tenant inquiries, works inside your property CRM and escalates anything that needs a licensed agent or manager. If you're comparing real estate BPO services or property management outsourcing services, ask how quality is checked and how viewings and bookings are handled.
It means handing routine platform work, such as buyer and seller queries, listing support and dispute handling, to a specialist team. Our marketplace BPO solutions follow your policies, and anything that needs a decision goes back to your team. Many platforms start with marketplace BPO outsourcing for seller support, then add buyer support as volumes grow.
Colombo
No 11, Castle Lane, Colombo 04
(+94) 1122 27888Kurunegala
160A, Dambulla Rd
(+94) 37 220 8888United Kingdom
(+44) 7848 178966Australia
(+61) 25 503 9290
