From a single dedicated resource to a fully outsourced operation, we staff, manage and run the team, so you get the capacity you need without the hiring, HR and infrastructure overhead.
Whether you need a dedicated resource, managed operational support, or a flexible team that scales with demand, we build the right delivery model around your business. Get reliable operations management, clear accountability and the capacity to grow without unnecessary overhead.
Five ways to resource and run your operation. Take one on its own or combine them into a single managed team.
01. Dedicated Resource Models
Named, brand-trained specialists who work exclusively on your account, full-time.
Learn more about Dedicated Resource Models02. Scalable Workforce Solutions
Flex your headcount up or down with demand, without the hiring cycle.
Learn more about Scalable Workforce Solutions03. Process Outsourcing Partnerships
Hand off a defined process end-to-end to a dedicated, accountable delivery team.
Learn more about Process Outsourcing Partnerships04. Custom Operational Delivery Models
A blended model built around your specific mix of roles, processes and volumes.
Learn more about Custom Operational Delivery Models05. AI CX Solutions
Add AI to any delivery model so your managed team handles more, holds service at peak times and costs less to run.
Explore AI CX SolutionsWe map the roles, processes and volumes you need resourced or managed.
We recommend the delivery model (dedicated, managed, scalable or blended) that fits.
We recruit, train and onboard your team, with a named lead managing rollout.
We review performance and capacity monthly, and adjust the model as you grow.
Reduce operational overhead, add capacity faster and maintain consistent service delivery with a managed operations partner built around your business needs.
Reduce recruitment, HR and infrastructure costs for outsourced roles.
Add trained, ready-to-work capacity in weeks instead of months of hiring.
Work with one accountable partner, clear SLAs and consistent operational support.
What are the benefits of AI CX solutions for managed operations?
AI CX solutions help a managed team do more with the same headcount. At Activ8 Asia, AI takes on repetitive work, speeds up every task and checks quality, while our trained specialists handle the work that needs judgement. Businesses in the USA, UK and Australia get more capacity, consistent service and lower operating costs.
AI handles routine tasks, so each specialist gets more done every day.
AI absorbs busy periods, so service levels hold without extra temporary hires.
One delivery lead reports on people and AI performance every month.
Available with every delivery model:
It depends on your processes and volumes. Our free AI operations review estimates the cost savings and extra capacity for your team before you commit to anything.
We start with a pilot on one process and measure the results with you, so you see the impact before AI is scaled across your operation.
Managed operational solutions provide the people, processes and management needed to run part or all of a business function. They can include dedicated resources, managed operations, scalable workforce support and process outsourcing.
Managed operations can include staffing, day-to-day management, performance monitoring, reporting and SLA management. For related support, explore Business Process Outsourcing, Back Office Operations and Customer Experience Solutions.
A dedicated resource works exclusively on your account under your direction. With managed operations, Activ8 manages the function, team performance, reporting and service delivery on your behalf.
Yes. Outsourcing operational roles can reduce recruitment, HR and infrastructure overhead while providing access to trained capacity. Activ8 has resourced 150+ dedicated roles across its operations.
Yes. You can start with a small team or single process and increase capacity as volumes, customer demand or business priorities change. Workflow Automation can also help automate processes as your operation scales.
Managed operational support can cover CX operations, contact centre operations, back-office processes, administrative work, data processing and other repeatable business functions. Explore Contact Centre Operations and Back Office Operations for specific solutions.
Tell us what you need resourced or managed and we'll recommend the delivery model that fits.
