Case studies

Real results from our customer experience and BPO teams

Five businesses. Nine operations. See how our Sri Lanka-based teams took over customer service, sales calls and back-office work, and what changed, in plain numbers.

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Overview

BPO and contact centre results, explained

Activ8 Asia is a BPO and customer experience company based in Sri Lanka. We run customer service, sales calls, verification and back-office work for businesses that want to grow without building a large in-house team.

Each case study below shows a real operation we took over: the problem the client faced, what our team changed, and the results, such as shorter calls, more calls answered on time, higher sales and lower staff turnover.

At a glance

  • 5 clients across 5 industries
  • 9 operations run end to end
  • Customer experience, contact centre, tele-sales, verification and back-office services
  • All teams based in Sri Lanka
  • Every result measured against the client's own targets

BPO & contact centre success stories

See what outsourcing to Activ8 Asia could do for your business

Choose the service you need and read how our teams delivered it, with real numbers. Like what you see? Your business could be our next success story.

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Showing 5 success stories

Proven outsourcing results

Real results. Real targets. Your business could be next.

Every number below was measured against the client's own target. Find the result you want for your business, then let's talk about how we'd deliver it.

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Book a free 30-minute call. We'll look at your targets and show you how our team would hit them.

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How Activ8 Asia takes over a new operation

The same four steps sit behind every result on this page. They help a new team get up to speed fast, and keep quality steady as volumes grow.

  1. 01

    Learn your process and targets

    We agree on clear goals with you, such as call time, calls answered on time, quality and sales, before we start.

  2. 02

    Write clear guides and train the team

    We write step-by-step guides (SOPs) and run weekly and monthly training, so every agent works the same way.

  3. 03

    Go live with backup agents

    Trained backup agents are ready from day one, so absences, resignations and busy days don't stop your service.

  4. 04

    Review every week and improve

    Weekly quality reviews find what is holding results back. We fix it on a set timeline and share progress with you.

Want results like these for your business?

Tell us a little about your business. We'll come back with a simple plan built around your goals.

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